Terms and Conditions


All users of the website www.viverosvalparaiso.cl, owned by Agrícola y Viveros Valparaíso Spa Rut 76.968.621-5 agree that their access and use is governed by the terms and conditions described below, as well as by the legislation in force in Chile at the date of purchase, therefore accepting these terms and conditions.

These terms and conditions may vary at any time according to changes in Chilean legislation or new conditions decided by viverosvalparaiso.cl, which will be reflected in this section of the website.

The user will have at all times the rights of information, rectification and cancellation of personal data, according to the Law and 19,628 on data protection of Private Life and Law 19,496 on Protection of Consumer Rights. It is a necessary requirement for the purchase of products and services on the www.viverosvalparaiso.cl website.

The user will have at all times the rights of information, rectification and cancellation of personal data, according to Law No. 19.628 on the protection of private life data and Law No. 19.496 on the protection of consumer rights. It is a prerequisite for the purchase of products and services on the website of Viveros Valparaiso, acceptance of the terms and conditions

  1. Customer Registration and Customer Data
  2. Purchasing Policies
  3. Prices
  4. Offers and Promotions
  5. Methods of Payment
  6. Dispatch and Delivery of Products
  7. Return Policy
  8. Right of Retraction Policy
  9. Warranty
  10. Security Policy
  11. Validity and Validity of Terms and Conditions


The registration will not be necessary requirement for the purchase of products on the website www.viverosvalparaiso.cl, however, the acceptance of these terms and conditions and conditions of registration by the user, who must provide at least its name, id number, email, and billing address as a private or commercial person.


Each time you make your purchase, it is validated for payment and personal data. Once this process has been concluded satisfactorily, www.viverosvalparaiso.cl will proceed to prepare the shipment according to the conditions agreed in the purchase order, where a summary of the products you have added to the shopping bag will be made. To be valid, the purchase order must be approved by the means of payment available in the store.

2.1. Receipt and review of the purchase

Upon receipt of the product, the customer must check thoroughly to ensure that it matches the specifications offered in the online store, as well as its perfect condition. If at the moment of receiving the purchase, the packaging or the product is in bad condition, it should not be received by the customer; the corresponding rejection and its causes should be indicated in the respective delivery note. Do not receive the product and sign the waybill indicating “rejected” next to your data. Afterwards, contact the virtual store in order to give you a quick solution.

The invoice or sales receipt of the products made through this means, a copy of it will go with the order, however, they will still be sent to the email that you leave expressly registered.

In the event that the order is received in accordance with your expectations, we ask you to sign the delivery note adding your name and identity card. This will validate the delivery.

It is established in advance that the purchase request made by customers is not a commitment to purchase but a purchase order, which will depend for its execution of the stock available at that time.


The prices of products, promotions associated with them and the services available on this website or online store, will only be valid and applicable in this channel and will not be applicable to other channels themselves or third parties, such as physical stores or others used by Viveros Valparaiso Spa, unless expressly stated,


4.1 Offers

Agricola y Viveros Valparaiso Spa may modify the information given on the website www.viverosvalparaiso.cl, including those relating to products, services, prices and stock and conditions, at any time and without notice. This is without prejudice to offers that were delivered according to a certain period and stock, in which case www.viverosvalparaíso.cl, will comply with the conditions offered.

4.2 Promotions.

Promotions may not be purchased individually or without being accompanied in a purchase order of the product being promoted.

The promotions will be delivered in relation to the delivery policy of each promotion, in which case the shipping cost will be charged separately depending on the geographical location of the customer, or they can be picked up at the store.


The products and services offered in the virtual store www.viverosvalparaiso.cl, unless a different form is indicated for particular cases, can only be paid with bank cards, Visa, Mastercard, Diners Club, Redcompra and bank transfers.

The use of the cards indicated above, shall be subject to the provisions of these terms and conditions and in relation to its issuer, as agreed in the respective contracts of opening regulations for use, all aspects relating to the use of cards such as date of issue, expiration, quota, blocking, or others will be governed by the respective Contract of opening and regulations for use so that Viveros Valparaiso is not responsible for any of the aspects mentioned.

5.1 Discount Vouchers:

Discount vouchers must be used before their expiration date. The vouchers can only be used in the online store viverosvalparaiso.cl, and are not valid for purchases made elsewhere.

Vouchers can only be used respecting their specific conditions and for purchases over a minimum of $200.000 before shipping costs are added. This value may change without prior notice.

It will not be possible to use more than one voucher for each purchase. Vouchers cannot be redeemed for cash. The difference between the purchase price and the value of the voucher, when the value of the purchase is higher, must be paid with any of the available payment methods.

Viverosvalparaiso.cl does not guarantee, expressly or implicitly, the correct operation of the voucher system. In the case of failure to use a voucher, it can only guarantee the replacement of this in equal conditions, and www.viverosvalparaíso.cl, is not responsible for the consequences of not having made the purchase.


The products purchased through www.viverosvalparaiso.cl will be subject to the dispatch and delivery conditions chosen by the user and available on the site.

The shipping information is the sole responsibility of the user. It is important that the address contains the maximum information for the correct delivery location.

Delivery times will be defined at the time of purchase and will be agreed, as well as the availability of the product in the nursery may be immediate delivery or agreed to a different term.

For all purposes the term is counted from the moment the payment has been validated and authorized by the payment system chosen by the customer.

6.1 Method and Time of Dispatch

Each time you purchase a product in the online store of www.viverosvalparaiso.cl you can coordinate the method of shipment and deadlines. The shipping costs will depend on the weight of the product and the place of destination.

6.2 Delivery Times

Delivery times start from the moment the payment method and product stock is validated, and the time it takes from the moment your purchase is made until it arrives at the address indicated by you. However, according to special orders, the delivery of a product may be agreed upon directly and particularly.

6.3 You must consider

Deliveries are made from Monday to Friday and will be sent depending on the volume and size of the chosen plant, the smaller it is, the more possible to send, on the other hand, if it is bigger than 50 cm, it will only be delivered in the same nursery.

Insular Chile and isolated areas are excluded.


It is defined as return of product to the possibility of the buyer to return what was purchased within a maximum period of 10 ( ten) days, counting from the date of issuance of the receipt or invoice of purchase.

Reasons for return:
If the purchase, for any reason, has been duplicated.
If the purchase has been cancelled.
If the product does not correspond exactly to what was purchased by the customer.
Conditions for returning a product or purchase:
In the event that the customer would like to return a product purchased at www.viverosvalparaiso.cl must comply with the following requirements.

Have all the documentation of purchase of the product and be the owner who made the purchase.
The product must be in the same conditions, with no signs of having been manipulated, pruned or changed the container or substrate.
Product Return Request Process.
In order to return the product purchased at www.viverosvalparaiso.cl you will have two options:

1. Through the Web Site
Sending an email to contacto@viverosvalparaíso.cl with supporting documents, photographs of the product indicating what is your option to return the product either by sending the product back or indicating the withdrawal or delivery in the store.

Viveros Valparaíso will have the option to evaluate the return and indicate options for receiving the product which must be sent to Cuesta Balmaceda Km 6, altos del Puerto Valparaíso.

Once the product is received and in perfect condition, we will proceed to cancel the purchase with the respective issuance of a credit note and the restitution of the money or the cancellation or reversal of the charge if the customer has used the credit card as a form of payment. In the event of a refund, Viveros Valparaiso will make such refund in the shortest possible time, which may not exceed 10 days.


Agricola y Viveros Valparaiso Spa, through its online store www.viverosvalparaiso.cl, gives the customer the right of withdrawal or guarantee of satisfaction for a period of 24 hours (1 day) since the purchase was made by the customer. According to the power conferred by Article 3BIS of the consumer law.

The customer may retract your purchase by sending an email to contacto@viverosvalparaiso.cl providing all relevant information, to run as soon as possible the cancellation of the purchase.


9.1 All new products have a legal guarantee (3 months from the date of purchase). Products may be offered with a warranty longer than 3 months, and this longer period must be described in the product specifications. In case of omission of the warranty in the product specifications, it will be understood that the product corresponds to the legal warranty of 3 months.

9.2 Product Failure

In the event of a failure in the product purchased in the online store during the legal warranty period and the customer wishes to make use of it, the customer will have the following alternatives:

Repair of the product
Replacement or exchange of the product
Refund of the amount paid.

9.3 Procedure to make use of the Legal Warranty

To make use of the legal warranty the customer must present the product together with the documentation that proves the purchase in our head office located in Cuesta Balmaceda Km6, Altos del Puerto, Valparaiso.


We may ask users or customers for information such as name, last name, email address, telephone number, among other personal information. We assure that this information will not be handled by a third party and will be treated confidentially, in accordance with current legislation and used exclusively to process the purchase, dispatch and, where appropriate, to send advertising on offers and promotions.

Our online store www.viverosvalparaiso.cl uses the SSL certificate provided by xxxxxxxxxxxxxxxxx which allows encrypting your data with complete security and privacy, this means that all personal information can not be read or captured by third parties.


These Terms and Conditions have been modified by effects of protocol dated June 04, 2021 in the notary’s office xxxxxxxxxx. They are valid for all sales made as of that date.

These terms and conditions may change at any time, and such changes will be reflected periodically on this terms and conditions page of our website.